Terms of Service
Welcome to Rain Art Collection. By accessing our website or purchasing from our online store, you agree to the following Terms of Service. Please read these terms carefully before using our website.
Overview
This website is operated by Rain Art Collection. Throughout the site, the terms “we,” “us,” and “our” refer to Rain Art Collection.
By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.
If you do not agree with these terms, please do not use our website or services.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are using the website with the consent of a parent or legal guardian.
You agree not to use our products or website for any unlawful or unauthorized purpose.
You may not attempt to interfere with the security, functionality, or operation of our website.
Product Information
Rain Art Collection offers handcrafted and artisan products. Because many of our items are handmade, slight variations in colour, size, pattern, finish, shape, texture, and design may occur. These variations are part of the unique character of handmade products and should not be considered defects.
We do our best to display product images, colours, descriptions, dimensions, materials, and details as accurately as possible. However, we cannot guarantee that your device screen will display colours or details exactly as they appear in person.
Product availability, descriptions, and prices may change at any time without notice.
Pricing and Payments
All prices are listed in the currency shown at checkout.
We reserve the right to update product prices, shipping rates, discounts, and promotions at any time without prior notice.
Payment must be completed at checkout before an order is processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Orders
After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of the order.
We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to product availability, pricing errors, suspected fraud, incorrect customer information, or shipping restrictions.
If an order is cancelled after payment has been processed, we will issue a refund to the original payment method where applicable.
Shipping
Shipping is handled according to our Shipping Policy.
We offer worldwide shipping through Canada Post. For international orders, Canada Post may work with local postal services or delivery carriers in the destination country.
Delivery times are estimates only and are not guaranteed. Rain Art Collection is not responsible for delays caused by shipping carriers, customs, weather, incorrect addresses, or circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address.
International Duties and Taxes
International orders may be subject to import duties, customs fees, taxes, brokerage fees, or other charges applied by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless clearly stated at checkout.
Rain Art Collection is not responsible for customs delays or additional fees charged by customs authorities, postal services, or local carriers.
Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Items must be unused, in original condition, and returned within 30 days of delivery to be eligible for return.
Customers are responsible for return shipping costs unless otherwise required by applicable law or approved by Rain Art Collection.
Used, washed, damaged, altered, or improperly packaged items may not be eligible for refund.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number, clear photos of the item, and photos of the packaging.
We will review the issue and do our best to provide a suitable solution.
Please keep all original packaging materials until the issue has been resolved.
Accuracy of Information
We do our best to ensure that all information on our website is accurate and up to date. However, errors may occasionally occur, including product descriptions, pricing, availability, images, promotions, or shipping information.
We reserve the right to correct errors, update information, or cancel orders if any information on the website is inaccurate, incomplete, or outdated.
Promotions and Discounts
Promotions, discount codes, and special offers may be subject to additional terms and conditions.
We reserve the right to modify, suspend, or cancel promotions at any time without notice.
Discount codes may not be combined unless clearly stated.
Intellectual Property
All content on this website, including images, product photos, text, graphics, logos, designs, branding, and website layout, is the property of Rain Art Collection or its content providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any website content without prior written permission.
Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience only.
Rain Art Collection is not responsible for the content, policies, security, accuracy, or practices of third-party websites.
Limitation of Liability
To the fullest extent permitted by applicable law, Rain Art Collection shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
Our products are sold for their intended use only. Customers are responsible for following any care instructions provided with the product or listed on the website.
Care and Use of Products
Customers are responsible for reviewing and following product care instructions. Handmade, copper, plated, ceramic, wooden, decorative, or artisan pieces may require special care.
Rain Art Collection is not responsible for damage caused by misuse, improper cleaning, improper storage, accidents, normal wear and tear, or failure to follow care instructions.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how personal information is collected, used, and protected.
Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
It is your responsibility to review this page periodically. Continued use of our website after any changes means you accept the updated Terms of Service.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Rain Art Collection
Email: info@rainartcollection.com
Website: www.rainartcollection.com